Agreement to Terms

By accessing or using RunboardPRO ("the Service"), you agree to be bound by these Terms & Conditions. If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all users of the Service, including administrators, team members, and trial participants.

Company, Payments & Merchant of Record

RunboardPRO is owned and operated by Projexn Pty Ltd, a company registered in New South Wales, Australia.

Projexn Pty Ltd provides modular SaaS software including:

• DispatchTRAC

• FleetTRAC

• Customer Hub

• Enterprise solutions

  
  

Payments for RunboardPRO are processed by Paddle.com Market Limited or its affiliates ("Paddle"), who act as the Merchant of Record for all transactions.

Paddle is responsible for:

• Payment processing

• Transaction security

• Tax collection and remittance

• Billing-related customer support

All purchases must be made through our website. Projexn does not store or process credit card details. All transactions are securely processed by Paddle.

Accounts & Use of the Service

Users agree to:

• Use the Service only for lawful business purposes

• Provide accurate and up-to-date account information

• Maintain the confidentiality of login credentials

• Accept responsibility for all activities conducted under their account

Users must not misuse the Service, including but not limited to:

• Fraudulent activity

• Spamming or harassment

• Attempting to gain unauthorised access

• Sharing accounts outside their organisation
  
  

Projexn reserves the right to suspend or terminate accounts that violate these Terms, without refund.

Subscriptions, Licensing & Billing

RunboardPRO is licensed on a seat-based subscription model, typically based on active vehicle licenses.

Billing Models

Dispatch + Fleet
Billed per active Dispatch vehicle license and active fleet vehicle license (minimum one vehicle).

Dispatch Only
Billed per active Dispatch vehicle license (minimum one vehicle).

Fleet Manager
Billed per active fleet vehicle license (minimum one vehicle).

Subscriptions renew automatically unless cancelled before the renewal date.

Mid-Month License Additions

If a vehicle license is added during a billing cycle, charges apply from the date the license is activated until the end of the current billing period (pro-rated billing). If the license remains active, full billing applies in the following cycle.

License Adjustments

Reducing or removing licenses does not result in a refund for the current billing period. Changes to license quantities take effect from the next billing cycle.

Cancellations

Customers may cancel their subscription at any time.

Cancellation stops future billing but does not retroactively refund previously paid fees.

After cancellation:

• Dispatch data remains read-only for six months before deletion.

• Fleet system access is revoked at the end of the billing cycle.

• SMS functionality is disabled.

Refund Policy

RunboardPRO licenses are provisioned immediately upon successful payment. Because access to the Service is granted instantly and licenses are activated for use, all purchases are generally non-refundable.

Refunds are not provided for:

• Subscription fees already charged

• Automatic renewals where cancellation was not completed before the renewal date

• Partially used billing periods

• Unused licenses within an active billing cycle

Refunds may be considered in limited circumstances such as:

• Duplicate transactions

• Billing errors

• Accidental purchases reported shortly after the transaction

Any refunds granted are at the sole discretion of Projexn Pty Ltd or Paddle.

Refund Requests

If you believe you are entitled to a refund under this policy, please contact:

sales@projexn.com

Please include:

• The email address associated with the purchase

• Transaction ID or invoice number

• Description of the issue

  
  

Refund requests should be submitted within 3 days of the charge so billing issues can be investigated promptly.

Requests submitted after this period may not be eligible for review unless required under applicable consumer protection laws.

Nothing in this policy excludes rights available under Australian Consumer Law or other applicable consumer protection legislation.

Disputes, Complaints & Buyer Support

Payment disputes or chargebacks initiated through banks or payment providers are handled by Paddle, as the Merchant of Record.

Chargebacks may incur administrative fees determined by Paddle.

Before initiating a dispute, we encourage users to contact us directly for faster resolution.

Complaints are typically answered within two business days.

If a complaint remains unresolved, customers may escalate the matter to the appropriate consumer authority or trade ombudsman in their jurisdiction.

Buyer support is available via:

sales@projexn.com
0424 663 477
www.projexn.com

Data Ownership, Privacy & Security

Customers retain ownership of all data submitted to RunboardPRO.

Projexn may access customer data only when necessary to:

• Provide technical support

• Maintain system functionality

• Comply with legal obligations

  
  

We do not sell, rent, or distribute customer data to third parties.

We protect customer data through:

• Secure hosting infrastructure

• Encryption and SSL protection

• Access control policies

  
  

Data retention policies vary by module:

• Dispatch data remains read-only for six months after cancellation before deletion

• Fleet system access is revoked at the end of the billing cycle

• SMS functionality is disabled when subscriptions are cancelled

Intellectual Property

All intellectual property related to RunboardPRO, including software, branding, design, and documentation, remains the exclusive property of Projexn Pty Ltd.

Users may not copy, reproduce, modify, distribute, or create derivative works without written permission.

Service Availability & Liability

We aim to maintain 99.9% service uptime, but availability may occasionally be affected by:

• System maintenance

• Infrastructure outages

• Third-party service interruptions

  
  

To the maximum extent permitted by law, Projexn Pty Ltd is not liable for indirect, incidental, or consequential damages, including loss of profits, business interruption, or data loss.

Our total liability for any claim relating to the Service is limited to the amount paid by you in the three months preceding the claim.

Projexn is not responsible for service interruptions caused by force majeure events, including internet outages, natural disasters, strikes, or disruptions to Paddle's payment services.

Modifications to the Terms

Projexn Pty Ltd may update these Terms from time to time.

Updated Terms become effective immediately upon publication on our website.

Continued use of the Service after updates constitutes acceptance of the revised Terms.

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms or the use of RunboardPRO will be subject to the exclusive jurisdiction of the courts of New South Wales.

Contact Us

Projexn Pty Ltd

Email: sales@projexn.com
https://www.runboardpro.com
https://www.projexn.com